- Order Processing
Once a customer completes an order and confirms payment, the order processing stage begins. Typically, order processing takes approximately 1–3 business days. Weekends and public holidays may not be included in this processing time.
- Delivery Time
After the order has been shipped, standard delivery usually takes 5–10 business days. Actual delivery times may vary depending on factors such as the destination region, weather conditions, holidays, customs inspections, and logistics network operations.
- Delivery Partners
We may use professional logistics and delivery providers—such as DHL, FedEx, and UPS—to transport orders. The specific carrier will be determined based on the destination, order details, and logistics arrangements.
- Shipment Tracking
Once the order has shipped, if tracking services are available, we will send tracking information to the email address or other contact details provided by the customer at the time of purchase. Customers can use the tracking number to check the shipment status.
- Delivery Delays
If a package is delayed due to weather, traffic, holidays, customs inspections, peak logistics periods, or other uncontrollable factors, the actual delivery time may exceed the estimated timeframe. We will assist customers in checking the shipment status to the best of our ability.
- Address Information
Customers are responsible for providing accurate and complete recipient details, including name, delivery address, and contact information. Additional charges may apply for delays, returns, or re-deliveries resulting from incorrect or incomplete delivery information provided by the customer.
- Shipment Issues
If the tracking status indicates the package has been delivered but the customer has not received it, or if any other issues arise during transit, please contact us promptly with your order number and tracking information. We will assist in investigating the matter based on logistics records.
- Contact Us
If you have any questions regarding order delivery, shipping times, or package status, please contact us via the email address, phone number, or contact form listed on our website. We will assist you as soon as possible.
