We want every customer to have a satisfying shopping experience. If you are not satisfied with the items you received, you may request a return or refund in accordance with the following policy.
- Return Period
Customers may submit a return request within 14 days of receiving the items. Items must remain unused, unwashed, and undamaged, with original packaging and tags intact whenever possible. Eligibility for returns is subject to applicable laws and this policy.
- Return Requests
To initiate a return, please contact us within the specified timeframe and provide your order number, purchase details, and the reason for the return. Packages sent back without prior confirmation may not be processed promptly; please wait for our return instructions before shipping the items back.
- Return Address
Once eligibility is confirmed, please ship the items to the following address:
Return Address:
1985 DE CARMEN DR, COLTON, CA 92324
Please note that the return address may vary depending on the order and the customer’s location; please use the final return address provided by our customer service team.
- Refund Processing
Upon receipt and inspection of the returned items, we typically process eligible refunds within 5–10 business days. Refunds are generally issued to the original payment method used for the purchase. The actual time it takes for funds to appear in your account may vary depending on your bank, credit card issuer, or payment service provider.
- Product Issues
If the items you receive are damaged, have significant quality defects, or do not match your order, please contact us within 7 days of receipt and provide order details along with relevant photos. We will offer a return, exchange, refund, or other reasonable solution based on the specific circumstances.
- Items Ineligible for Return
Returns may not be accepted for items that show signs of use or washing, are damaged, are missing necessary tags, or are otherwise rendered unsellable due to customer actions. Mandatory consumer rights under applicable law remain unaffected by these terms.
- Return Shipping Costs
If the return is due to product quality issues, damage during transit, or an incorrect item being shipped, we will handle the associated return costs based on the specific situation. For returns made for personal reasons, the customer is generally responsible for return shipping costs, unless otherwise required by applicable law.
8. Contact Us
To request a return or refund, please contact us via the email address, phone number, or contact form listed on the website. When submitting your request, please provide your order number and relevant details so that we can verify and process it promptly.
